The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Professional Skills Development Support
Crisis Intervention Skills Development
Programs that offer workshops or other forms of training and support that help participants learn effective crisis intervention skills and techniques. Effective crisis intervention involves ethical principles which ensure that the individual's decisions and opinions are respected throughout the process and that no further harm is done. Participants learn what a crisis is and strategies to help defuse and stabilize the situation, how to help people in crisis regain a sense of control and move from an emotional state to a cognitive state where they can think and make decisions about their situation rationally. The four core principles of crisis intervention are acceptance, respect, empathy and hope. Crisis intervention skills development includes learning how use active listening techniques, assessing the person's situation, ensuring safety, providing emotional support, identifying resources that meet the client's assessed needs and follow-up to ensure that the person's needs were met.
Time Management Skills Development
Programs that offer workshops or other forms of training or support which help executive staff, managers, supervisors and line staff in nonprofit organizations, small businesses or other types of agencies develop the skills they need to manage their time more effectively in order to improve overall productivity and understand where time is lost. Topics may include keeping activity logs to determine how time is spent, identifying and eliminating time wasting activities, delegating when appropriate, assessing the importance of assigned projects and tasks, establishing priorities regarding tasks which add the greatest value, scheduling activities, using "to do" lists to track progress, dealing assertively with impossible deadlines or work overloads, developing action plans and setting personal goals.